717.490.6955

 

Customer Service

Order Information

Thanks for visiting Cocalico Creek Country Store online. Our ordering page provides you with useful information intended to make your online shopping experience easy and enjoyable. It is our never ending goal to serve you to the fullest.

Our Guarantee:
If any merchandise from Cocalico Creek Country Store fails to meet your expectations, we will take that merchandise back. All Cocalico Creek Country Store merchandise purchased online holds a 30-day money-back guarantee.  Excludes sale items.

Orders: 
Most orders go out within 3 - 7 business days of receipt.  Please note that business days include Monday - Friday and exclude holidays.  Allow 6 - 14 business days for delivery via UPS Ground.  Back-ordered items will be shipped when available at no additional shipping charges.  We will confirm shippment of your order via email.  Please provide your email address when checking out.  All orders are shipped UPS or USPS.  To track your UPS order, 
click here.

Not Included: 
Unless specified, candles are not included with candle holders, flowers in containers are not included, bulbs are not included unless listed, etc.  We simply show you how to display our merchandise.  If an item is included, we will say so.

Payment Methods:
We accept all major credit cards: Master Card, Visa, Discover and American Express.


Sales Tax Information: 
PA residents will be charged PA State sales tax of 6.0%. 

Shipping Information:
All orders are shipped UPS Ground or United States Postal Service Priority Mail.  The following shipping charges apply to orders shipped within the continental USA. Your total amount will reflect these prices when you checkout with our shopping cart.  As shown on the right column, shipments to AK, HI, APO & FPO addresses add $8.00.  We do not ship to international addresses.

Order Amount Continental U.S. AK, HI, & APO-FPO
$0-$20.00 $8.99 $14.99
$20.01-$50.00 $11.99 $17.99
$50.01-$75.00 $13.99 $19.99
$75.01-$100.00 $16.99 $21.99
$100.01-$150.00 $19.99 $24.99
$150.01-$200.00 $25.99 $27.99
     

If additional shipping charges are required, we will email you the shipping charges for your approval prior to processing your order.


Return and/or Exchange Policy:
 
We hope you enjoy your purchase from Cocalico Creek Country Store.  If for any reason you are not satisfied with your order, please return the merchandise within 30 days to Cocalico Creek Country Store, Customer Service Returns, 1037 North Reading Road, Stevens, PA 17578.  Enclose a copy of the Customer Invoice and a reason for the return or exchange.  Returns will be shipped back at your own cost.  If you are requesting a refund, credit will be issued to your credit card upon receipt of the returned merchandise.  Shipping charges and sale items are not refundable. Please direct all return/refund questions to 
cocalicocreek@yahoo.com.

Damage in Transit: 
We pack every item as carefully as possible, but occasionally something may arrive damaged.  If this happens, please retain all original packing material and notify us immediately via phone or email.  
Please open packages immediately and report any damages within 7 business days of reciept. 

Privacy Statement:
Cocalico Creek Country Store is committed to protecting and respecting the privacy of our customers. We will never sell, rent, or exchange your personal information that you provide to us to any outside company or organization.  We may use your contact information to inform you of changes in our website, sales, special offers, and events.  If you do not wish to recieve future messages from us, let us know by sending an email to 
cocalicocreek@yahoo.com.

Terms of Use Statement:
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

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